Refund policy

Return & Refund Policy

Last Updated: September 18, 2026

At JUSTLOOK, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return or replacement subject to the terms below.

1. Return Eligibility

A return request may be accepted if:

  • The product is damaged or defective.

  • You received a different product from the one you ordered.

  • The product is missing an essential part or item.

  • The product meets any other return condition specified on the product page or at the time of purchase.

Return requests must generally be raised within 7 days of delivery.

Products must be unused, unworn, unwashed, and in their original condition with all original tags, labels, packaging, and accessories intact.

2. Non-Returnable Items

For hygiene and product-protection reasons, certain products may not be eligible for return or exchange, including products that:

  • Have been worn, washed, altered, or damaged after delivery.

  • Are missing original tags or packaging.

  • Have been damaged due to improper use or handling.

  • Are marked as Final Sale / Non-Returnable on the product page.

  • Are otherwise excluded from returns as stated at the time of purchase.

3. How to Request a Return

To request a return, contact us within 7 days of receiving your order.

Please provide:

  • Order number

  • Customer name

  • Registered phone number or email address

  • Reason for the return

  • Clear photographs of the product

  • Video or photographs of the package, where relevant

Our team may review the request before approving the return.

4. Return Approval

Once your return request is reviewed, we will inform you whether it has been approved.

If approved, you will receive instructions regarding the return process.

Please do not send products back without receiving return instructions from JUSTLOOK.

5. Exchange / Replacement

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

If the replacement product is unavailable, we may provide another appropriate resolution, including a refund where applicable.

6. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Refunds may be issued to the original payment method or through another appropriate method, depending on the payment method used for the order.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

7. Shipping Charges

Original shipping charges, if any, may be non-refundable unless the return is due to an error attributable to JUSTLOOK, such as receiving an incorrect, defective, or damaged product.

Return shipping arrangements and charges may vary depending on the reason for the return and the applicable return terms.

8. Incorrect Product Received

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement, exchange, or refund as applicable.

Please keep the incorrect product, packaging, tags, and accessories until the issue has been resolved.

9. Damaged or Defective Product

If your product arrives damaged or defective, please contact us as soon as possible after delivery.

We may request photographs or videos showing:

  • The product

  • The damaged or defective area

  • Product tags and packaging

  • The shipping package

This information helps us verify and process your claim.

10. Return Inspection

All returned products may be inspected before a return, exchange, or refund is approved.

If the returned product does not meet the conditions of this policy, JUSTLOOK may reject the return and may return the product to the customer.

11. Cancellation

Order cancellation may be possible only before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be available and the customer may need to follow the applicable return process.

12. Refund Delays

If your refund has been approved but you have not received it within the expected timeframe, please first check your bank account or payment provider.

If the refund is still not reflected, contact us with your order and refund details so that we can assist you.

13. Policy Changes

JUSTLOOK reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with a revised Last Updated date.

14. Contact Us

For return, exchange, or refund-related queries, please contact us:

JUSTLOOK

Email: thejustlook75@gmail.com
Phone: +91 7738021245

Please include your order number in your communication so that we can assist you more efficiently.